Course curriculum

  • 1

    Welcome to Pinstripe

    • Welcome - Office & The Senior Team

    • A Brief History Of Pinstripe

    • Client Communication

    • Dress Code

    • Payroll & H.R

    • Sick Leave

    • Your Work Phone - Apps Explained
  • 2

    Inventory Reports

    • Purpose & Importance of a Comprehensive Inventory Report

    • Job preparation

    • Arriving At The Property

    • Starting The Report

    • Utility Meters & Stop Cock Location

    • Utility Meter Types

    • Boiler / Fire blanket information

    • Keys

    • Alarms

    • Instruction Manuals

    • Property Rooms

    • Editing Fixtures/Fittings

    • Photographing issues:

    • Content Items / Furniture

    • Adding Items Not In Template

    • Property Cleanliness

    • Schedule of Condition

    • Additional Comments

    • Completing The Report

    • Syncing The Report

    • Inventory Quiz
  • 3

    Common Cleaning Issues & Useful Descriptions

    • Common Cleaning Issues

    • Descriptions
  • 4

    Check-Out Reports

    • Check Out Reports

    • Check Outs - Not All The Same

    • Recording Fair Wear & Tear

    • Adding Issues / Taking Photos

    • Adding Items / Issues

    • Actioning Issues/Responsibilities

    • Missing & Additional Content Items

    • Recording Issues/Actions

    • Alternative Check Out Report Types

    • Check Out - Tenants Present

    • Check Outs - Time to Prove Ourselves!

    • Check Outs
  • 5

    Mid-Tenancy Inspections

    • Inspection Reports

    • Exterior Property Checks

    • Interior Property Checks

    • Interacting With Tenants
  • 6

    Refresher Training

    • Key Points To Remember

    • Adding Rooms & Overview Photos

    • Recording Damage / Cleaning Issues

    • Utility Meter Test

    • Content Items

    • Gardens

    • Windows

    • Why We Do What We Do

    • Training Questions/Review
  • 7

    Active Team Member

    • Health & Safety

    • Your Workload

    • Planning Your Day

    • Breaks

    • Client Communication

    • Shift Patten and Holiday Requests

    • Monthly Quality Audit Meeting

    • Slack